FAQs

In April 2016 it became law in the UK that keepers of dogs must have them microchipped and registered on an approved database. It is the keepers responsibility to keep the details up to date. If your pet ever went missing this can help massively in getting them home safe.

A microchip is a method of electronic identification. The chip itself is very small, about the size of a grain of rice. It normally holds a 15 digit unique number which is read using a microchip scanner. This number is then registered on an approved database against your details.

If you are unsure if your pets microchip number, check any documentation you got with your pet. You can also ask your pets breeder / rescue or previous owner if they know.

If they can’t help please visit your vet who can scan your pet for their microchip.

No, unfortunately microchips do not track pets, The microchip only contains a 15 digit number which can be read by a scanner. That is all the microchip does. Without a doubt as technology evolves microchips will be able to track pets. If you’re interested in tracking your pet you can buy GPS tracking collars which are super useful for long walks or if your pet is off the lead for walks.

Yes, MyPet is a certified government database. We meet all the guidelines in the government regulations which you can read HERE.

MyPet is the cheapest and easiest way to register your pet on a DEFRA approved microchip database. (Remember we’re a government approved database in the UK only but you can still store your details on MyPet If you’re outside the UK.)

We’re also adding lots more useful features over the coming weeks and months. Right now you can also download and use our app for FREE to store all your pets information. For IOS you can download it HERE and from Android you can get it HERE.

YES. A survey in the UK was carried out of 7,700 stray pets.

  • Dogs without a microchip found their way home in just 21.9% of cases.
  • Dogs with a microchip found their way home in 52.2% of cases!
  • Cats without a microchip found their way home in just 1.8% of cases.
  • Cats with a microchip found their way home in 38.5% of cases!

If your pet ever goes missing give them the best chance of getting home by ensuring their microchipped, registered on an approved microchip database and ensure your details are up to date!

Check out our blog article HERE to hear how a  microchip got Emile home.

Most pets can be microchipped including dogs, cats, birds and horses. Always check with your vet if a microchip is suitable for your vet. (There are also different microchip sizes for different pet types.)

 

We believe that it should be law for nearly all pets to be microchipped and we believe the UK will soon introduce law in the UK to make it a legal requirement to microchip our cats! They are family too. 😊

 

You can register any pet type on MyPet.

If your pet is registered on another database, there’s a few things you can do depending on where your pet came from:

  1. If you got your pet from their previous owner, you can contact them and ask them to contact the database and either ask them to remove the registration or transfer it to you.
  2. If you got the pet from a rescue, it’s worth checking if the rescue has your pet registered to them, if not you can contact the database and ask them to transfer it to you or remove the old information. (You can register your pet on two databases but we’d recommend just one, this will avoid any confusion should your pet ever go missing.) Mypet will also keep the rescues details as a backup in case we can’t contact you. We call this a RBU. (Rescue back up).
  3. If you got your pet from a breeder, they should have transferred the registration to you. Reach out to them and ask them to do this. If you want your pet registered exclusively with MyPet reach out to the breeder and ask them to cancel the registration with the other database.
  4. If you’re still struggling with transferring the registration, we recommend you register with MyPet and reach out to us – hello@mypethq.io. We will then do our very best to talk you through removing the old registration details or transferring them to our database.
  5. You can also email us if you’ve any other questions. 🙂 hello@mypethq.io.

Check out our video HERE to see how to transfer your pet from your account. 

We’re really sorry to hear your pet has passed away.  🙁

You can see how to remove a pet from your profile HERE.

You may also find THIS article useful in helping you say goodbye to your pet.

Yes you can. We have a breeder option within. If and when you are transferring the pets to a new owner, they can add the pet to their account. Just let us know to remove the pet from your account.

We have a range of breeder specific features coming over the next few months. If you’re interested in this or wish to discuss them please just contact us. You can email conor@mypethq.io.

Please feel free to direct your clients to register their pets microchip on the MyPet database. We can send cards with instructions to do this if you’d like. We also provide hand out cards for our app. Just let us know. 🙂

We have and we’re working on a range of tools for veterinary clinics and professional organisations. If there is anything we can help you with please just reach out to conor@mypethq.io.

We take the protection of our users’ data very seriously. We manually review every single request for an authorised user account. Organisations such as the Police, Local council, accredited veterinary clinics and registered charities can apply for an authorised user account. Please do not hesitate to get in touch with us should you have any queries. You can email us at hello@mypethq.io or if you need urgent help you can call us on 028 9622 3001.

Are there any questions you have that we haven't answered?

Improving the lives of our pets.

Let's create a global pet care community together, helping everyone better care for our pets' health and happiness.