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How To Transfer Or Rehome A Pet?

We’ve made it as easy as possible to transfer a pet on your account to a new owner.

First log into your account here: https://app.mypethq.io/login

Once logged in you’ll see the screen below. Click Pets to access all the pets on your account.

Once you have clicked the pet you wish to transfer, scroll to the bottom and you’ll see the option “Re-home pet”.

 

After clicking this button you’re presented with a form to enter the new owners details. At the minimum we need the new owners email address. You can click “show more” to enter all the pet owner details. We will follow up with the pet owner by email to get any missing details. Let them know to look out for an email from us!

 

Once you’ve entered all the details click “Rehome pet”

You’ll get the below message when you click “Rehome Pet”. 

You're all done. Once the new keeper confirms we will remove the pet from your account.
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