I’m the new owner of a pet. How do I transfer them to my details / account.
We have made it easier then ever for you as the new keeper of a pet to transfer it into your account. Check out the video below or follow the instructions below!
Step by step guide
After registering you will go to the add a pet screen. Enter the microchip number and your system will know if it’s already registered and present you with a pop up as shown in the image! If you don’t see this pop up it means the microchip is not registered on our platform.
Always check the type, breed and colour. If these don’t match double check the microchip number and get in touch with us as there may be a microchip mix up!
If everything matches up click Yes!
The existing / old keeper will then get a series of emails that look like the one below. As soon as they click confirm the pet moves to your account as the new keeper.