This is our biggest MyVet update yet: AI consult notes with VetScribe, insurance claims handled start to finish, send-and-get-paid invoicing, and your portal living on your own website — plus dozens of smaller touches that make MyVet faster and friendlier. Here’s everything new. Grab a cuppa.
Meet VetScribe, your AI consult sidekick
Record a consultation and VetScribe turns it into clean, structured clinical notes, so there’s no more typing it all up while the patient wriggles. A dedicated VetScribe area lets you browse past sessions and revisit every recording, transcript and AI summary, and the clinical-notes editor now expands into a roomy pop-out window.
VetScribe drafts, you decide: recordings and transcripts stay securely in your practice account, and a clinician always reviews and approves the notes before anything is saved.
Not using VetScribe yet? Get in touch and we’ll have you up and running, usually the same day.
Insurance claims, handled
We’ve built a proper home for insurance claims. Create a claim, pull in the policy details, and choose exactly which appointment or prescription line items to include, with the claimable totals worked out for you. The excess and co-payment are calculated automatically (a fixed excess, a percentage co-pay, or both, split cleanly into “insurer pays” and “owner pays”), so claims go out right the first time — fewer rejections, faster reimbursement.
Each pet’s insurance details live on their profile, ready for next time. And when it’s time to send, the redesigned claim PDF looks every bit as professional as your practice: your details, fuller pet and policy info, a clear excess breakdown and payment status, all in one tidy document.
New to claims in MyVet? We’re happy to walk your team through their first one.
Send invoices, get paid faster
Send a fully itemised invoice the moment an appointment or prescription order is done, so you get paid sooner and chase fewer unpaid balances. Email it straight to the pet owner or download the PDF, with every charge, VAT line, payment and remaining balance laid out clearly.
Turn on emailed invoices in your settings, or give us a shout and we’ll set it up with you.
Keep clients in the loop on prescriptions
A full set of prescription notifications has arrived: configurable emails for approved, denied, cancelled and ready-to-collect, each one you can customise, preview and switch on or off. When you update a request you can also add a personal note, like the reason for a refusal, collection details or dosage tips, so clients always know what happens next.
Tailor the wording for each status in your prescription settings.
Repeat prescriptions, practically pre-filled
When a pet owner signs in to your portal, their pets and recent medications are pulled in automatically, so requesting a repeat is pick-and-go rather than typed out, and far less likely to name the wrong pet. Signing in is quicker too, with a 6-digit code in the email alongside the usual magic link.
Put your portal on your own site
Got your own website? You can drop individual portal pages, forms, prescriptions and more, straight into it with a simple copy-and-paste snippet, so clients stay on your domain and on your brand the whole way through.
Grab your embed snippet in your portal settings, or point your web person our way and we’ll help.
Build the forms you actually need
Create your own custom forms in Connect with the questions that matter to your practice, publish them to your portal for clients to fill in, and watch completed forms flow straight back into Connect, ready to act on.
Build your first one in Connect — new-client registration, pre-op consent and post-op check-ins are popular starting points.
A sharper Connect inbox
Triage just got faster. Connect comes with ready-made views (All open, New, Closed) and live counts, sorts by newest, oldest or priority, and updates messages live on screen instead of refreshing the whole thread.
Meet clients on Facebook Messenger
Plenty of clients would rather message you on Facebook, and now they can. Link your practice’s Facebook Messenger account and handle those chats in the same Connect inbox as your SMS and other conversations, so nothing slips through the cracks.
Connect your Facebook page in your Connect settings, or give us a shout and we’ll help you link it.
Manage your team, no tickets needed
Practice admins can invite teammates, edit their details, resend invitations, trigger password resets and remove anyone who’s moved on, all without raising a ticket with us.
Add your team in your account settings whenever you’re ready.
Prescriptions: faster, clearer, tidier
Find any prescription instantly with the new search, pick the clinician whose name belongs on the label, see dispensed medications in the pet’s Medication History, and get clear unit info (like “1 unit = 500ml”) back when you’re adding items.
Small fixes & enhancements
- Microchip registration now flags an invalid email address before you go any further, so you’re not left stuck halfway.
- Tidied up a glitch where newly typed pet breeds weren’t saving during registration.
- Squashed a bug where new Connect conversations didn’t always show up straight away.
- Smoothed out the logic for when a new message reopens an old conversation versus starting a fresh one.
- Prescription emails to clients now send from a no-reply address so replies are handled the right way.
- Gave MyVet notifications a tidy: smaller, and tucked neatly into the corner.
- The “mark a pet as deceased” step now uses our standard, gentler confirmation.
- “Stop editing” on an appointment now simply closes the pop-out, just like the X button.
- Eased the limit on customer form submissions so genuine entries aren’t turned away.
- Behind-the-scenes security hardening to keep your practice and client data safe.
Got feedback, or a feature you’d love to see next? We’d love to hear it — just get in touch.
