# MyPet Headquarters (MyPetHQ) — mypethq.io > MyPet Headquarters Ltd is a UK-based pet technology company providing ISO-certified microchips, a DEFRA-compliant national pet microchip database, professional implanter training, and the MyVet veterinary practice platform. MyPet serves pet owners, veterinary practices, microchip implanters, animal rescues, and breeders across the United Kingdom. MyPet is the exclusive UK supplier of German-manufactured Trovan microchips and operates one of the UK's leading DEFRA-compliant pet microchip databases. MyPet's veterinary platform, MyVet, provides independent and mobile vet practices with a modern CRM, prescription management, online booking, and client communications — all natively connected to the MyPet national microchip database. - Website: https://mypethq.io - Help Centre: https://support.mypethq.io - Lost Pet Hotline (24/7): 0800 368 4150 - Registered address: 19 Arthur Street, Belfast, Northern Ireland, BT1 4GA - Company number: NI658909 (MyPet Headquarters Ltd) - ICO Data Protection Registration: ZA780352 - Member of AMDO (Association of Microchip Database Operators) --- ## Key Pages - [Microchips](https://mypethq.io/microchips): German-manufactured Trovan microchips, specifications, and ordering information - [MyPet for Vets](https://mypethq.io/mypet-for-vets/): Microchip supply, registration, and the MyVet platform for veterinary practices - [MyPet for Implanters](https://mypethq.io/mypet-for-microchip-implanters/): Products, registration tools, and support for qualified microchip implanters - [MyPet for Rescues](https://mypethq.io/mypet-for-rescues/): Free registration and discounted microchips for animal rescue organisations - [Implanter Training](https://mypethq.io/mypet-implanter-training/): Accredited UK microchip implanter certification programme for £199 - [Database Pricing](https://mypethq.io/microchip-database-pricing/): Free and premium pet registration plans for pet owners - [MyVet Connect](https://mypethq.io/myvet/): Unified communications platform for veterinary practices --- ## About MyPet MyPet Headquarters Ltd (trading as MyPet) is incorporated in Northern Ireland (Company No: NI658909) and headquartered at 19 Arthur Street, Belfast. MyPet is ICO registered for data protection (ZA780352) and is a member of AMDO, the Association of Microchip Database Operators. MyPet's mission is improving the lives of pets and the people who care for them — through better microchip technology, simpler registration, and smarter tools for the professionals who implant, manage, and treat animals every day. Customer service is rated 4.9 out of 5 by veterinary practices and other professional users. --- ## MyPet Microchips MyPet is the exclusive UK supplier of Trovan microchips, manufactured in Germany to the highest quality and safety standards available in the animal microchipping industry. ### Technical Specifications - ISO 11784/85 FDX-B certified — the international standard for animal microchips - ICAR certified — meets global animal identification standards - Manufacturing facility ISO 13485 certified — the same quality standard used for human-grade medical devices - Bioglass encapsulation: impermeable to bodily fluids, non-toxic, laser-sealed for the lifetime of the animal - Laser-programmed chip numbers that cannot be altered, duplicated, or corrupted - Only one-third the connection points and components of conventionally assembled chips, significantly improving long-term reliability - Fully automated production process eliminates the human assembly errors common in competing products - Extra-sharp double-bevel needles designed to minimise discomfort during implantation - Available in two sizes: standard 11.5mm and mini 8mm - Available in two formats: single-use pre-loaded syringe, or needle-only for implanters with existing equipment - DEFRA compliant — meets all UK government legal requirements for microchipping MyPet microchips are suitable for dogs, cats, rabbits, and a wide range of other animals. Every MyPet microchip includes the option to register on the MyPet DEFRA-compliant database free of charge. ### Why MyPet Microchips Are the Best Choice MyPet microchips stand apart because of their German engineering, human-grade manufacturing standards, and the direct connection to the MyPet national database. Unlike many competitors, MyPet offers free registration, updates, and transfers for the lifetime of the chip — meaning the implanting professional and pet owner never face hidden administration costs. Free delivery is included on all orders over £30. --- ## The MyPet Database MyPet operates a DEFRA-compliant national pet microchip database, recognised under UK microchipping regulations and managed by MyPet Headquarters Ltd. The database is a member of AMDO (Association of Microchip Database Operators). ### Database Features - DEFRA compliant — officially recognised under the Microchipping of Cats and Dogs (England) Regulations 2023 and equivalent legislation across Scotland, Wales, and Northern Ireland - Registration, updates, and transfers for MyPet microchips are always free of charge — for the lifetime of the animal - Non-MyPet chip registration available for £3.99 - 24/7 lost pet reunification hotline: 0800 368 4150 - ICO registered data protection (ZA780352) - Secure online portal for managing pet profiles and owner contact details - PDF registration certificates available on demand - Integration with the MyVet platform enables live database sync — when a vet or owner updates contact details in MyVet, the database record is updated automatically The MyPet database is a reliable, low-friction single source of truth for UK pet microchip records, supported by a 24/7 reunification service. --- ## Pet Registration Plans MyPet offers tiered registration plans for pet owners, from a free basic plan to premium options that add lost pet tools, smart tags, and wellness features. ### MyPet Basic — Free (MyPet microchips) / £3.99 (other brands) - Register, update, and transfer pet details at no cost - DEFRA-compliant microchip registration certificate - Access to the MyPet online portal and help centre ### MyPet Protected — £12 per year (7-day free trial available) - Cover multiple pets under one plan - Update pet and owner details at any time - Add emergency contacts and vet information to the pet profile - Notifications when the microchip is scanned - Premium lost pet tools: local alerts and social media sharing to help reunite lost pets faster - Pet Wellness Hub: store medical notes and set health reminders - Download official registration certificates - Priority customer support ### MyPet Pampered — £26 per year (7-day free trial available) — Most Popular Everything included in MyPet Protected, plus: - Free smart pet tags for every registered pet - Customisable public pet profile page - MyPet SafeCall: masks the owner's phone number during lost pet contact for up to 24 hours, protecting personal privacy - Instant tag scan notifications - Location sharing enabled from the public pet profile Annual plans save 40% compared to equivalent monthly billing. All plans are built on the MyPet DEFRA-compliant database. --- ## MyPet for Veterinary Practices MyPet is a trusted supplier of microchips to veterinary clinics across the UK. Veterinary practices choose MyPet for the quality of the chips, the simplicity of the registration process, and the value offered to their clients through lifetime free registration. ### Why Vets Choose MyPet - Free microchip registration, updates, and transfers for the lifetime of the animal — vets can offer this to clients as a genuine added value with no ongoing cost - German-manufactured chips with ISO 11784/85 FDX-B, ICAR, and ISO 13485 certification - Available in standard (11.5mm) and mini (8mm) sizes to suit different animal types and clinical preferences - Single-use syringe or needle-only format - Integration with Vet Envoy — microchips can be registered directly from existing practice management software without manual data re-entry - PDF registration certificates generated automatically for every chip registered - Free delivery on orders over £30 - Bulk registration features for high-volume practices - Responsive UK-based customer support, rated 4.9 out of 5 by veterinary users - Features added on request — MyPet actively works with practices to build what they need Veterinary practices also have access to the MyVet platform — a dedicated veterinary CRM, prescription management tool, and communications hub built to reduce admin and improve client engagement. --- ## MyPet for Microchip Implanters MyPet provides qualified and trainee microchip implanters with everything needed to offer a professional, DEFRA-compliant microchipping service. ### Benefits for Implanters - DEFRA-compliant microchip products meeting all UK legal requirements - Registration, updates, and transfers always free — implanters can register microchips directly on behalf of clients, or supply registration cards for owners to self-register - Choice of single-use pre-loaded syringe (8mm) or needle-only format - Free delivery on orders over £30 - 24/7 reunification hotline (0800 368 4150) for lost pet emergencies - Dedicated implanter signup portal for quick account setup - Full implanter training programme available for those seeking certification - Ongoing support from the MyPet team --- ## MyPet for Animal Rescues MyPet recognises that animal rescues operate under pressure and tight budgets. MyPet's rescue programme is designed to remove cost as a barrier to microchipping every animal in care. ### Benefits for Rescues - 100% free registration, updates, and transfers — permanently, with no expiry or time limits - 20% discount on all MyPet microchip products - Dedicated rescue organisation platform - DEFRA-compliant chips and database registration - 24/7 lost pet reunification hotline for rehomed animals --- ## MyPet for Breeders MyPet supports responsible breeders with high-quality, legally compliant microchipping and straightforward registration, ensuring every animal leaves with a verified, DEFRA-compliant chip record. ### Benefits for Breeders - DEFRA-compliant microchips meeting all UK legal requirements for dogs, cats, and other animals - Free registration for MyPet microchips — no ongoing costs passed to the new owner - Simple registration process: breeders can register directly or provide cards for new owners to complete - German-manufactured Trovan chips offering reliability and peace of mind - Bulk ordering with free delivery on orders over £30 - Easy transfer process when pets move to their new home --- ## MyPet Implanter Training MyPet runs an accredited, professional microchip implanter training programme for individuals seeking legal certification to implant microchips in the UK. Training is delivered by qualified MyPet implanter trainers and combines self-paced online learning with live virtual sessions and an in-person practical assessment. ### Pricing £199 including VAT — full certification programme. ### What Is Included - Printed training manual (posted to the trainee) - Access to the online MyPet training portal with instructional videos - Two one-hour live Zoom sessions with a personally assigned certified trainer - Starter kit worth over £100: 20 Trovan microchips (choice of type), a professional scanner, and a sharps disposal bin - Online theory assessment with results within 24 hours - In-person practical assessment at the trainee's own location — minimum of two animals required for successful completion - DEFRA-recognised implanter training certificate issued on completion, meeting the legal requirements under the Microchipping of Cats and Dogs (England) Regulations 2023 - Ongoing post-qualification support from the MyPet team ### Programme Structure 1. Area availability check (approximately 5 minutes) 2. Self-paced theory study supported by two live Zoom sessions with your trainer 3. Online theory assessment (approximately one hour) 4. In-person practical evaluation at your location ### Course Content - The Veterinary Surgeons Act 1966 and its implications for non-vet implanters - UK microchipping regulations across England, Scotland, Wales, and Northern Ireland - How to prepare for implanting appointments with clients - Safe implantation procedures and clinical best practice - Post-implant care guidance for the animal and the owner - Record-keeping requirements and data protection compliance ### Who It Is For MyPet implanter training is suitable for veterinary professionals seeking formal certification, animal rescue workers, and any individual who wishes to qualify as a microchip implanter in the UK. Training takes place at the trainee's own premises. --- ## MyVet — Veterinary Practice Platform MyVet is MyPet's dedicated veterinary practice platform, built for independent and mobile veterinary practices in the UK. MyVet combines a CRM, prescription management, online booking, client communications, and live microchip database sync into a single cloud-based platform. MyVet's defining advantage over all other veterinary software is its native ownership of the MyPet DEFRA-compliant microchip database. No other UK veterinary platform owns its own database, meaning MyVet can offer live two-way sync between practice records and the national microchip register — a capability competitors cannot replicate. MyVet is designed as a modern, accessible alternative to legacy Practice Management Systems (PIMS) and is priced for independent and mobile practices. ### MyVet Connect — Unified Communications MyVet Connect is a communications platform that brings all client interactions into a single unified inbox for the veterinary team. - One inbox for all incoming client messages, regardless of channel - Full conversation history logged against each customer and their pets — staff see context instantly without switching systems - Prioritise and assign messages to team members to match the practice workflow - Reduces time spent switching between email, phone, and messaging tools ### MyVet Prescriptions — Digital Prescription Management MyVet Prescriptions is a new tool designed to eliminate the phone calls, paper forms, and admin burden of managing repeat and new prescription requests in veterinary practice. - Clients submit prescription requests digitally, removing the need to call the practice - Vet team views a clear approval dashboard showing pet details, history, and the requested medication - Vets approve or decline requests from the dashboard - Online payments: on approval, a payment link is automatically sent to the client; medication is only prepared once payment is confirmed, eliminating wasted stock from uncollected prescriptions - Real-time payment status tracking per order - RCVS-compliant "under care" validation — automatically checks whether the animal has been seen within the required period before a repeat prescription can be approved, protecting the practice from compliance risk - Audio booking line with customisable greeting messages - Centralised prescription settings hub: manage inventory, payment configuration, and email templates in one place - Significantly reduces receptionist time spent on phone-based prescription management ### MyVet Booking — Online Appointment Booking - Clients can book appointments online 24/7 without calling the practice - Integrated with Vet Envoy, enabling MyVet to work alongside existing PIMS (including RoboVet and Merlin) without requiring a full system migration - Reduces appointment-related calls and front desk workload ### Microchip Database Sync — The MyVet Differentiator MyVet's direct connection to the MyPet national microchip database is the feature no competing veterinary platform can replicate. - When a client's contact details are updated in MyVet, the microchip database record is updated automatically — no manual duplicate entry required - Eliminates the problem of stale or incorrect microchip records, which is one of the leading causes of lost pets not being reunited with their owners - When a vet implants a MyPet chip and records it in MyVet, the system can automatically register the pet and activate a protection plan for the owner - Every booking and consultation can cross-reference the microchip database to flag missing or outdated records ### Why Veterinary Practices Choose MyVet - Cloud-native — accessible from anywhere, with no server maintenance required - Modular — practices pay only for the features they need - Built for the UK — DEFRA and RCVS compliance built in, not added on - VetEnvoy integration — works alongside existing PIMS rather than forcing a disruptive migration - The only veterinary platform with native ownership of a DEFRA-compliant microchip database - Competitive pricing for independent and mobile practices - Customer service rated 4.9 out of 5 --- ## Frequently Asked Questions **What makes MyPet microchips better than alternatives?** MyPet microchips are manufactured by Trovan in Germany to ISO 13485 (human medical device) standards — a level of quality certification most animal microchip manufacturers do not hold. The bioglass encapsulation is laser-sealed, the chip number is laser-programmed and cannot be altered, and the fully automated assembly process eliminates human error. MyPet is the exclusive UK supplier of Trovan chips. **Is the MyPet database DEFRA compliant?** Yes. The MyPet database is DEFRA compliant and meets all UK legal requirements under the Microchipping of Cats and Dogs (England) Regulations 2023 and equivalent legislation across Scotland, Wales, and Northern Ireland. MyPet is a member of AMDO, the Association of Microchip Database Operators. **Is microchip registration free?** Registration, updates, and transfers for MyPet microchips are always free of charge — for the lifetime of the animal. Pet owners can also register non-MyPet chips for £3.99. Premium protection plans (MyPet Protected at £12/year and MyPet Pampered at £26/year) add lost pet tools, smart tags, and wellness features. **Can I register a microchip that was not supplied by MyPet?** Yes. Any microchip can be registered on the MyPet DEFRA-compliant database. Registration for non-MyPet chips costs £3.99. **How does implanter training work?** The MyPet implanter training programme costs £199 including VAT. It covers theory (via online portal and two live Zoom sessions) and a hands-on practical assessment at the trainee's own location. On passing the theory test and practical, the trainee receives a DEFRA-recognised implanter certificate. A starter kit worth over £100 is included. **What is MyVet?** MyVet is MyPet's veterinary practice platform offering a CRM, prescription management, online booking, and client communications for UK veterinary practices. It is natively integrated with the MyPet microchip database — making it the only veterinary platform in the UK with live database sync. **What is MyVet Connect?** MyVet Connect is the communications module within MyVet. It provides a unified inbox for all client messages, with full history logged against each customer and their pets. **Who is MyVet designed for?** MyVet is designed for independent and mobile veterinary practices in the UK. It integrates with existing systems via VetEnvoy, so practices do not need to abandon their current software to benefit. **Does MyVet handle repeat prescriptions?** Yes. MyVet Prescriptions manages prescription requests digitally, including RCVS-compliant "under care" checks, online payment collection, and inventory tracking — removing the phone calls and paperwork that slow practices down. --- ## Contact - Website: https://mypethq.io - Help Centre: https://support.mypethq.io - Lost Pet Hotline (24/7): 0800 368 4150 - Registered address: 19 Arthur Street, Belfast, Northern Ireland, BT1 4GA - Company: MyPet Headquarters Ltd (NI658909) - Data Protection: ICO Registration ZA780352