From a free record to a full Smart Pet Tag, here's exactly what each MyPet plan includes — and how every feature helps bring your pet home. Take your time; this is the detail.
Register your pet's microchip, keep their details current, and you're covered. It's the part the law cares about, and the first step to getting them home.
The database always has the right way to reach you — free to update, for life.
A friendly email nudge to check your details are still current.
Sent when you first register or transfer your pet to your name.
Move up to Protected or Pampered any time — nothing to lose.
MyPet Basic — questions
You've got our Help Centre and our support team, who'll happily point you to the right guide for whatever you need to do.
We send one when you first register or transfer a pet to your name. Changing details later doesn't generate a new one — each printed certificate has a real cost, so it's one per Basic account.
All of Basic, plus the premium tools that get a missing pet back to you sooner — for every pet in your household, under one plan.
Current and future pets, registered under one plan.
Rescuers always see the latest way to reach you.
Add people we can call if we can't reach you (more below).
A finder can reach them for medical history or emergency care.
A shareable webpage for a missing pet, with one-tap location sharing.
Know the moment your pet's chip is searched on any UK Defra-compliant database.
Proof of ownership whenever you need it.
So people can identify your pet quickly.
High priority, straight to our senior team.
Protect every pet you have under a single subscription.
MyPet Protected — questions
In one click you create a shareable webpage for a missing pet — with the last-seen location, a photo, your details, emergency contacts and vet details, all in one organised place. Post it on social media or text it to neighbours. Every link includes MyPet SafeCall, so finders reach you on a private number, and you can switch it off once your pet's home.
If your pet's microchip is searched on any UK Defra-compliant database, we email you instantly — so you often know before anyone even calls.
Your support ticket is marked high priority and goes straight to our senior (Level 2) team — rather than the Help Centre and Level 1 team you get on Basic.
Add your vet so a finder can reach them in an emergency, plus up to 5 additional contacts — partner, kids, grandparents, the dog daycare — for us or a finder to try if we can't reach you. Only authorised users (vets, rescues, dog wardens) ever see these details, and we run a 24/7 line if your pet goes missing.
You drop back to a free MyPet Basic profile. Your pet's record stays active and searchable, but the extras — additional contacts, vet details, photos and notifications — switch off.
Everything in Protected, plus a premium Smart Pet Tag for every pet — the cover professional breeders and vets choose.
All the lost-pet tools above, included.
NFC + QR, so anyone can reach you in seconds (how it works below).
Know the moment someone taps or scans your pet's tag.
Lost or damaged? Request a new one when you log in.
Toggle exactly what's shown — name, surname, address — on or off.
Finders reach you on a temporary number for 24 hours; your real number stays hidden.
A finder can text you exactly where your pet is.
Straight through your pet's custom public profile.
A simple tag on the collar that links to your pet's profile — no app, no battery, no fuss.
Anyone with a smartphone taps the tag (NFC) or scans the QR code and lands on your pet's public profile, where they can click to call you.
It works like contactless on a bank card — passive technology, the same idea as your pet's microchip. Nothing to charge or replace.
No power source and nothing that can harm them — just the same passive tech that's been keeping pets safe for years.
We're the only UK service running both a Defra-compliant register and a smart tag — so chip and tag stay up to date under one account.
MyPet SafeCall connects finders through a temporary number that works both ways for 24 hours — they can reach you, and you can call back, without ever sharing your real number.
The Smart Tag — questions
Just scan the QR code or tap the tag with your phone. If it's not set up yet, it'll prompt you to log in and attach a pet — that's it.
Entirely your choice. Configure the profile to show exactly what you want — your name, numbers, address, vet details, additional contacts — and turn off anything you'd rather keep private.
Yes. Because we run both a smart tag and a Defra-compliant microchip database, you can keep your pet's chip and tag up to date under one account.
When someone taps your pet's tag and clicks to call, MyPet SafeCall connects you through temporary numbers — a stand-in number for you and one for the caller — so you can talk for 24 hours without either of you sharing a real number. It covers every number on the profile, including additional contacts.
The tag will no longer be active, so we'd suggest taking it off the collar. Your pet's free Basic record stays in place.
| Feature | Basic | Protected | Pampered |
|---|---|---|---|
| Included on every plan | |||
| Keep your pet's essential details up to date | ✓ | ✓ | ✓ |
| Helpful pet-safety reminders every 6 months | ✓ | ✓ | ✓ |
| Registration certificate | ✓ | ✓ | ✓ |
| Added with Protected & Pampered | |||
| All your pets under one plan, registered for life | — | ✓ | ✓ |
| Update critical details anytime | — | ✓ | ✓ |
| Emergency contacts for faster reunions | — | ✓ | ✓ |
| Your vet's details on the profile | — | ✓ | ✓ |
| Instant notification if the chip is scanned | — | ✓ | ✓ |
| Lost Pet Link, shareable on social media | — | ✓ | ✓ |
| Downloadable ownership certificates | — | ✓ | ✓ |
| Add a profile photo | — | ✓ | ✓ |
| Premium support from our pet-safety team | — | ✓ | ✓ |
| Only with Pampered | |||
| A Smart Pet Tag included for every pet | — | — | ✓ |
| Instant alerts if the tag is scanned | — | — | ✓ |
| Free replacement tags if lost or damaged | — | — | ✓ |
| A public profile you fully control | — | — | ✓ |
| Connect with whoever finds your pet | — | — | ✓ |
| One-tap location sharing from the tag | — | — | ✓ |
| MyPet SafeCall keeps your number private (24h) | — | — | ✓ |
MyPet is the only UK service that's both a Defra-compliant microchip register and a smart tag — so whether someone scans the chip at a vet or taps the tag on the street, every road leads home.
See the prices side by side and start a 7-day free trial, or register your pet's microchip free in a couple of minutes.
