We are MyPet Headquarters Ltd and trade under the name MyPet (registered in Northern Ireland under Company Number NI658909) and having our registered office at 35 Greystone Road, Antrim, BT41 1HW. This Privacy Notice explains how we collect any personal information about you when you use this Platform and how we will use any such personal data.
We will collect the following personal information about you when you register with us or sign up to use our Platform:
This personal information about you may be provided directly by you or a 3rd party who you have granted permission to register you. We will also collect personal information about you if you voluntarily complete any customer surveys, provide feedback or otherwise participate in feedback to enable us to enhance our Platform.
We will process your personal information in accordance with this Privacy Notice and any applicable laws (like the Data Protection Act 2018 and any replacement legislation). In particular, we will use your personal information for the following purposes:
When we process your personal information for the above mentioned purposes we are doing so to fulfil a contract (ie provision of services by us to a customer) or for our own legitimate interests. When we are processing for our own legitimate interests, we will assess the impact on your rights and privacy and only process information where there is a minimal impact on your privacy or where there is a compelling justification for the processing. We may access information where necessary to provide, modify and improve service and support and to monitor content for any offensive and/or illegal material.
By registering to use our Platform and services, you agree that your personal information may be used by us for the above mentioned purposes.
Additionally, we will provide occasional updates via push notifications and email such as reminders to update your profile or appointment reminders. You will be able to manage any updates you receive via your account, including the option to stop all emails if you wish.
Determining and sharing location
We may disclose your personal information to our agents and service providers and law enforcement agencies in connection with any investigation to help prevent unlawful activity or where required by law or court order or where necessary to protect our rights and interest.
We may also share your personal information with third parties with other companies related to ours, and with selected third-parties, including:
We use appropriate technical and organisational measures to safeguard your personal data, including:
While we will use all reasonable efforts to safeguard your personal information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information that is transferred from you or to you via the internet.
We will hold your personal information for as long as you use our Platform and/or our services and as long as it may legitimately be required thereafter for statistical purposes or to enhance user satisfaction with the Platform.
Under data protection rules, you have the several rights in respect of your personal information, including the right to:
If you would like to exercise any of those rights, please:
If the request received is unclear or we need additional information, we may contact you to clarify prior to processing your request.
Full details on all your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
We do not knowingly collect information from children under the age of 13 and we do not target our Platform or Site to anyone under the age of 16.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information does not identify you but is used to track visitor use of the Platform and to compile statistical reports on Platform activity. You can change your settings on your browser or device to not accept cookies and the websites www.aboutcookies.org and www.allaboutcookies.org give details on how to remove cookies from your browser or device. If you do not accept cookies or remove these from your browser or device, some of our Platform features may not function as a result.
Our Platform may contain links to other websites. This privacy notice only applies to our Platform and not to any external sites. If you link to other websites, you should read their own terms and conditions and privacy notices.
If you wish to contact us, please send an email to firstname.lastname@example.org
We hope that we can resolve any query or concern you raise about our use of your personal information.
The Data Protection Act 2018 also gives you the right to lodge a complaint with the Information Commissioner (the supervisory authority for the UK and Northern Ireland) if you have a concern about use of your personal information or you feel there has been any alleged infringement of data protection rules. The Information Commissioner can be contacted at https://ico.org.uk/concerns/ or by telephone: +44 303 123 1113.
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