dog groomer1

What are MyPet doing for Pet care businesses?

Our goal is to help pet care businesses with their business. We can take a lot of the work you do in running your business and make it much easier and far more efficient. We can help you reduce the friction between your customers and your business.

What are the problems for Pet care businesses?

We have spoken to lots of pet care businesses, we wanted to hear the problems (we feel your pain!) way before we started thinking about solutions. Here our some of the stories we heard from businesses we met:

Money Money Money!

We spent time with a pet care business who through “no show” appointments lost out on over £10,000 of revenue in a single year. I should also mention they calculated this by checking through every day in a paper diary. Some of the issues that caused this loss of revenue were:
  • A manual reminder system. This business text clients a few days before to remind them about their booking, these telephone numbers were all written down so they may have been copied into the diary wrong or copied into the phone wrong.
  • They had poor visibility of repeat client “no shows”. They had no way to track repeat offenders apart from their own memory.
  • Texting clients didn’t seem to be an efficient way to remind people about bookings or appointments, feedback from pet owners in investigating this were things such as “I got the message at 7pm and didn’t want to ring so late then I forgot about it.”

How can MyPet help?

  • Using the MyPet platform clients will be sent an email and a push notification to their smart phone, from either the email or the push notification they will be able to edit or cancel their appointment in just a few clicks.
  • The tools we provide will allow you as a pet care businesses to see your clients record with your business. Have they cancelled 3 times or no showed 3 times?  MyPet will provide the tools to manage this such as payment in advance or blocked from booking.

Does that phone ever stop ringing?

During our research we called a lot of pet care companies. During our calls we tracked businesses  answering the phone on our first attempt, (excluding veterinary practises) it was a success rate of 1 in 7. This means a customer was only getting through to a pet care businesses once for every seven they ring.
We asked some pet care businesses about this and some of the things we heard were:
  • The dogs in our care at the time our the main priority, when I am grooming a nervous dog I actually switch the phone to silent to help keep the dog calm and get them through the experience as quickly as possible
  • We run a pet hotel, most of our time is spent with the pets, we are always busy feeding, taking pets for walks, cleaning litter trays so it can be hard to get to the phone. We do try and respond to emails and Facebook messages on the same day.

How can MyPet help?

  • We can help by taking those booking phone calls, emails and Facebook messages away. With MyPet we allow you to take automatic bookings, totally customisable by you. If you have 40 spaces in a pet hotel and only want to auto book 30 of them we can do that. We can also set up a request booking system, allowing clients to request a booking with your businesses helping you stay in control.
  • We will also give you a platform to message clients. Ever find it frustrating responding to an email to find out more information about their pets? With access to the pets profile, you will be able to see the all the details plus any notes from previous visits allowing you to make an informed decision all the while increasing customer satisfaction!

We have heard loads more really frustrating stories about pet care from both pet care businesses and pet owners. If you can relate to some of these frustrations and want to hear more, or you have some pet care problems you want to discuss just let me know. My email address is conor@mypethq.io or you can find our Facebook page here.
You can also sign up for early access to our platform on our website here. Just click the Get early access button.

Share this post:

Share on facebook
Share on whatsapp
Share on twitter
Share on linkedin

Improving the lives of our pets.

Let's create a global pet care community together, helping everyone better care for our pets' health and happiness.

Share this post:

Share on facebook
Share on whatsapp
Share on twitter
Share on linkedin

Further reading