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What microchips would your customer choose?

Every month we have a lot of people move to our database. They do this for a lot of reasons. One customer recently said in reply to a support ticket “Why don’t my vets use your microchips?” We’ve also had a big uptick in the number of customers contacting us to ask where they can get their pet’s microchipped with our microchips. 

So here’s some of the reasons why your customers want you to choose MyPet microchips

We don't charge just to update details

The biggest databases in the UK charge incredibly high prices just for pet owners to update their address or telephone number. This costs pet owners anywhere from £10 to £30 a year. 

This is also one of the reasons many microchips to do have up-to-date details, making it much harder to get a lost pet home

Unrivalled customer service

We aim to offer excellent customer service to our customers. We hope this is apparent in our reviews shown here. 

Here are a few of the things we do:

  1. Aim to answer every support ticket within 48 hours. 
  2. Seek feedback after every support ticket to ask how we did. We do our best to learn from every experience.
  3. Weekly review – We do an internal review on 10% of support tickets every week to discuss internally what we can learn. 

 

The most advanced yet easy to use microchip database

We are a software team. We build all our technology in-house, using the latest cloud-based technology. This means we our database is very secure. 

Alongside this, we focus on ease of use. We want our database to be as easy as possible. We monitor this through a series of checks. Every customer who registers with us sees those and 98% vote the green smiley. 

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