Every month we have a lot of people move to our database. They do this for a lot of reasons. One customer recently said in reply to a support ticket “Why don’t my vets use your microchips?” We’ve also had a big uptick in the number of customers contacting us to ask where they can get their pet’s microchipped with our microchips.
So here’s some of the reasons why your customers want you to choose MyPet microchips
We don't charge just to update details
The biggest databases in the UK charge incredibly high prices just for pet owners to update their address or telephone number. This costs pet owners anywhere from £10 to £30 a year.
This is also one of the reasons many microchips to do have up-to-date details, making it much harder to get a lost pet home
Unrivalled customer service
We aim to offer excellent customer service to our customers. We hope this is apparent in our reviews shown here.
Here are a few of the things we do:
- Aim to answer every support ticket within 48 hours.
- Seek feedback after every support ticket to ask how we did. We do our best to learn from every experience.
- Weekly review – We do an internal review on 10% of support tickets every week to discuss internally what we can learn.
The most advanced yet easy to use microchip database
We are a software team. We build all our technology in-house, using the latest cloud-based technology. This means we our database is very secure.
Alongside this, we focus on ease of use. We want our database to be as easy as possible. We monitor this through a series of checks. Every customer who registers with us sees those and 98% vote the green smiley.
A reminder every 6 months just to check details are up to date
Every 6 months we send an email to all pet owners just to check all their details are up to date! This generates 40% of our updates to profiles. (Don’t forget it’s always free to update details with MyPet)
A 24/7 lost pet line that's actually answered
Our team is available 24/7 to verify and provide details to vets and police should they call about your pet. We’re here to help 365 days a year.
